§ 9-3-148. Reports.

(a)

Annual report. No later than 90 days following the close of its fiscal year, a franchisee shall submit a written report to the city council, in a form directed by the administrator. The report shall be presented at a regular meeting of the council no earlier than 10 days following submission of the report. The report shall include the following information pertaining to the franchisee's immediately preceding fiscal year:

(1)

a summary of the year's activities in the development of the cable system, including but not limited to services begun or discontinued and the number of subscribers as of the close of the fiscal year;

(2)

a summary of the year's complaints, identifying both the number and nature of the complaints received and an explanation of their dispositions;

(3)

a statement showing gross revenues for the year, and subscriber revenue from each category of service and non-subscriber revenue from each source; and

(4)

such other information with respect to the franchisee's operations, affairs, transactions or property as may be reasonably necessary or appropriate to the performance of any of the rights, functions or duties of the city in connection with this chapter or the franchise agreement, as the administrator or the city council may request.

(b)

Annual opinion survey report. The franchisee shall prepare and submit to the administrator, by August 31 of each year or such other date as set by the administrator, the results of an opinion survey which shall identify the satisfaction and dissatisfaction among the franchisee's subscribers and the cable-related needs and interests of the Alexandria community that are being met and those that are not being met by the franchisee. The questions to be used in the opinion survey shall be developed in collaboration between the franchisee and the administrator.

(c)

Annual plant survey report. The franchisee shall prepare and submit to the administrator, by August 31 of each year or such other date as set by the administrator, copies of all FCC proof of performance test reports conducted during the preceding 12-month period.

(d)

Special reports and documents. A franchisee shall deliver the following special reports and documents. Unless otherwise specified in the subsections below, these reports and documents shall be delivered to the administrator within five days of their completion, filing or receipt by, or on behalf of, the franchisee.

(1)

Any notice of deficiency or forfeiture or any other document issued by any state or federal agency instituting an investigation or a civil or criminal proceeding regarding the cable system or the franchisee, to the extent the same affects the franchisee's operations in the city, shall be filed with the administrator.

(2)

Any petition or request for protection under bankruptcy laws filed by or on behalf of, or any judgment related to a declaration of bankruptcy by, the franchisee or any person holding more than a 20 percent ownership interest in the franchisee shall be filed with the administrator.

(3)

A report shall be filed with the administrator within 30 days of the end of each calendar quarter, stating the number of service calls, by type of service requested, received by the franchisee during the prior quarter.

(4)

A report shall be filed with the administrator within 30 days of the end of each calendar quarter, (i) stating the number of outages and service degradations that occurred during the prior quarter, (ii) identifying separately each planned outage that occurred during the quarter, the time it occurred, its duration and the estimated area and number of subscribers affected, (iii) identifying each unplanned outage or service degradation that occurred during the quarter, the time it occurred, its duration and the area and number of subscribers affected, and (iv) stating the total hours of outages and service degradations, the total number of viewing hours that subscribers lost due to the outages and degradations (i.e., hours of outages and degradations multiplied by the number of subscribers affected).

(e)

General reports. A franchisee shall prepare and file with the administrator, at the times and in the form prescribed by the administrator, such additional reports with respect to the franchisee's operations, affairs, transactions or property as may be reasonably necessary or appropriate to the performance of any of the rights, functions or duties of the city in connection with this chapter or the franchise agreement. (Ord. No. 4738, 10/15/11, Sec. 1)