(a)
A franchisee shall provide each subscriber, at the time cable service is installed
and at least once a year thereafter, written instructions for placing a service call,
filing a complaint or requesting a billing adjustment. As part of the notice provided
at installation, a franchisee shall provide the telephone number of the city officer
responsible for receiving customer complaints, a schedule of rates and charges for
cable service and equipment, a statement of channel positions, a description of programming
services, a copy of the service contract between franchisee and the subscriber, a
description of delinquent subscriber disconnect and reconnect procedures, and a description
of other franchisee policies and procedures that may affect its subscribers. Copies
of the installation and the annual notices shall be provided to the administrator.
(b)
A franchisee shall maintain a file containing a copy of each notice provided to subscribers
under this section. This file shall be available for inspection upon the request of
the administrator. (Ord. No. 4738, 10/15/11, Sec. 1)
